Wholesale/Bulk Orders
WHOLESALE / BULK ORDERS
If you would like to order more than 10 boxes (60 products packets), please contact us for wholesale or bulk pricing.
+27 (0) 23 313 4338 | anneke@mamamacs.co.za
Terms and Conditions
TERMS AND CONDITIONS
By accessing or using Mamamac’s official website, www.mamamacs.co.za, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.
AGREEMENT OF SALE
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at anneke@mamamacs.co.za quoting your order number.
An agreement of sale comes into effect when either a credit card authorisation is received from the issuing bank, or a bank transfer is reflected on our bank statement.
We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
LEGALLY BINDING CONTRACT
Please remember that when we accept your submitted order for products from this website, there will be a legally binding contract.
PAYMENT
Payment can be made by any of the following methods: Instant Electronic Funds Transfer (Instant EFT), Debit Card or Credit Card. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Mamamac’s, we will not be liable for any delay or non-delivery of products. Please note that we retain the legal ownership of all products until full payment has been made by you and received by us. Legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you.
DELIVERY
STREET ADDRESS/COURIER SERVICE: If you are not at home when your parcel arrives, the courier service will contact you regarding information when you will be able to receive your parcel. You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove you personally received the goods, but that any person at the delivery address specified on your order, signed for the delivery.
POSTAL DELIVERIES will only be done by special request.
INSPECTION
You should inspect the products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the products at a later date.
CANCELLATION RIGHT
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
For further details of how to return merchandise please see our RETURNS section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the products to us.
You can submit your cancellation notice by email to anneke@mamamacs.co.za
RETURNS
The returns policy is for goods purchased on the website.
Mamamacs hopes that you will be happy with your purchases. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all products returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at anneke@mamamacs.co.za or by calling us on the following number (open 9.00 am to 4.00 pm, Monday to Friday)
+27 (0) 23 313 4338 and we will provide you with a authorisation number. Please provide full details of the customer order number or your email address and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the products. Refunds will be made against the original form of tender.
Please note that the return delivery costs will not be reimbursed.
If you are unhappy with our service please let us know at +27 (0) 23 313 4338
PLEASE NOTE – All Mamamac’s products are hand rolled and cut and there for, we cannot gaurentee zero breakage. Despite our best efforts with protective packaging, there can be some broken products or crumbs present. Please provide photos when submitting a return due to breakage and we will use our discretion to determine outcome.
Privacy Policy
PRIVACY POLICY
If you require any more information or have any questions about our privacy policy, please feel free to contact us by email.
At www.mamamacs.co.za we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information that is collected and recorded by www.mamamacs.co.za and how we use it.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION & USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email, name and phone number (“Personal Information”).
LOG FILES
Like many other Web sites, www.mamamacs.co.za makes use of log files. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’s analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
COOKIES
www.mamamacs.co.za uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
THIRD PARTY PRIVACY POLICIES
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.mamamacs.co.za’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
ONLINE PRIVACY POLICY ONLY
This privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.
CONSENT
By using our website, you hereby consent to our privacy policy and agree to its terms.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.
+27 (0) 23 313 4338
anneke@mamamacs.co.za
Monday to Friday from 7:30am – 5:00pm
© Copyright – Mamamacs. All Rights Reserved. Website by Velvet Peacock.